The hotel has an outdoor parking lot that can accommodate 13 cars. If the parking lot is full, please use the adjacent Yokohama Hammerhead Parking Lot (350 spaces).
・Regular price (parking lot only): ¥3,000 / 1 night (15:00 to 12:00 the next day)
・Valet service fee (parking lot use + valet service use): 4,000 yen
*Valet service hours: 9:00-20:00
*When using the parking lot, please speak to the bell staff first and park in the parking location indicated.
*If you are using the Hammerhead parking lot, please present your parking ticket to the front staff.

Please note that other parking lots are not subject to the above charges.
Please check here for information on parking.https://www.icyokohama-pier8.com/access/In addition, depending on the amount spent at the restaurant, you will receive a discount coupon for the adjacent Yokohama Hammerhead Parking Lot.
・Use of 3,000 yen (tax and service charge included) or more: 1 hour free
・Use of 5,000 yen (tax and service charge included) or more: 2 hours free
Please show your parking ticket to the restaurant staff when paying.

There is no shuttle bus from the airport.
There is a direct limousine bus from Haneda Airport to the hotel.
Time required: Approximately 60 minutes
Price: 1,000 yen for adults

Please click here for information on how to access our facility.
https://www.icyokohama-pier8.com/access/

Please use the adjacent “Yokohama Hammerhead” motorcycle parking lot.
https://www.hammerhead.co.jp/access/

There is no discount service for bicycle parking. note that.

You can board the water bus “Seabus” from the Shinko Pier Passenger Ship Terminal (in front of Yokohama Hammerhead).
The hotel exclusive cruise ship “Le Grand Bleu” will end in March 2025.

Please click here for information on how to access our facility.
https://www.icyokohama-pier8.com/access/

There is no shuttle bus.
Please click here for information on how to access our facility.
https://www.icyokohama-pier8.com/access/

Please contact us for reservations for groups of 10 or more.

The hotel is approximately 4 minutes from the Minatomirai exit of the Kanagawa Metropolitan Expressway No. 1 Yokohane Line.

Please click here for information on how to access our facility.
https://www.icyokohama-pier8.com/access/

There is an elevator at the nearest Bashamichi Station.
https://www.mm21railway.co.jp/station/basyamichi/stationmap.html

The nearest station is Bashamichi Station on the Yokohama Rapid Railway Minatomirai Line. The hotel is about a 10-minute walk from the station (Exit 4 Yokohama Hammerhead | Bankokubashi).

[From Tokyo]
Tokyo Station → (about 27 minutes on the JR Tokaido Line) Yokohama Station → (about 2 minutes on the Minato Mirai Line) Bashamichi Station → (about 10 minutes on foot) Hotel
Shinagawa Station → (about 15 minutes on the Keikyu Line) Yokohama Station → (about 2 minutes on the Minato Mirai Line) Bashamichi Station → (about 10 minutes on foot) Hotel
Shibuya Station → (about 40 minutes on the Tokyu Toyoko Line/Minatomirai Line) Bashamichi Station → (about 10 minutes on foot) Hotel
Shinjuku Station → (about 29 minutes on JR Shonan-Shinjuku Line) Yokohama Station → (about 2 minutes on Minato Mirai) Bashamichi Station → (about 10 minutes on foot) Hotel

[From the Chubu/Kansai area]
Tokaido Shinkansen Shin-Yokohama Station → (about 15 minutes on the JR Yokohama Line or Yokohama Municipal Subway) Yokohama Station → (change to the Minato Mirai Line for about 2 minutes) Bashamichi Station → (about 10 minutes on foot) → Hotel
*If using the JR Line or Yokohama Municipal Subway Sakuragicho Station, it is about a 15 minute walk to the hotel.

You can park your car before check-in if there is space available.
After check-out, if you park yourself in the hotel parking lot or “Yokohama Hammerhead Parking Lot”, you can use it all day, and if you use the valet service, you can use it until check-out time.

The hotel has an outdoor parking lot that can accommodate 13 cars. If the parking lot is full, please use the adjacent Yokohama Hammerhead Parking Lot (359 parking spaces).
Price: 2,000 yen/night per car
Time: 15:00-12:00 the next day
Please note that other parking lots are not subject to the above charges.
Please click here for information on parking.
https://www.icyokohama-pier8.com/access/

In addition, depending on the amount spent at the restaurant, we will give you a discount coupon for the adjacent Yokohama Hammerhead Parking Lot.
・Use of 3,000 yen (tax and service charge included) or more: 1 hour free
・Use of 5,000 yen (tax and service charge included) or more: 2 hours free
Please show your parking ticket to the restaurant staff when paying.

Valet parking service is available exclusively for hotel guests.
Priority will be given to customers with disabilities, elderly customers, and customers with small children.
*For entering and exiting from 20:00 to 9:00 the next morning, please park at the hotel’s affiliated parking lot (Hammerhead parking lot).

Although it rarely snows in Yokohama City, if the weather forecast indicates that it is necessary, please come with equipment (studless tires, chains, etc.).

Please ask the staff so we can carry your luggage to your room.

Please use the safe in your room for valuables. There is no safe for valuables outside the guest room.

Parcel deliveries will be accepted at the Bell Captain Desk.
・Yamatobin (prepayment/cash on delivery)
・Sagawa Express (prepayment/cash on delivery)

We also have cardboard boxes for packaging, vinyl covers for bags, etc. (charges apply).

There is no luggage delivery service to the station.

Before check-in and after check-out, you can leave your luggage at the bell captain desk on the 1st floor of the hotel. Please feel free to let us know.
Please note that we cannot store cash, valuables, or items that require temperature/humidity control. note that.

[If you are staying again in a few days]
If your next reservation is confirmed, we will keep your luggage for the period from check-out until re-check-in. Please feel free to let us know.

Delivery is possible to Narita Airport and Haneda Airport for a fee.
For any airport, please complete the delivery procedures at the Bell Captain Desk on the 1st floor by 3:00 PM two days before your flight date.
Example) Flight departing on April 9th ​​⇒ Reception until 15:00 on April 7th

If you would like to send your luggage to the hotel, please send it to the address below.
[Delivery address]
231-0001
2-14-1 Shinminato, Naka-ku, Yokohama, Kanagawa Prefecture
InterContinental Yokohama Pier 8
Bell captain desk notice
TEL: 045-307-1111

*Please be sure to write the “guest name” and “date of stay” on the delivery slip.

We have a banquet room called “Drawing Room”.
The space has windows on all sides facing the garden of the islands – the four seasons – and can be used for a variety of purposes during your stay, such as for daily meetings or small parties with your family, while allowing you to feel the nature of each season.
Number of users: 8 to 22 people
[Off-site meeting plan]
Please check here for details.
https://www.icyokohama-pier8.com/topics/offsite_meeting/

Reservations/Inquiries
TEL: 045‐223‐2288 (Monday to Friday, 9:00 to 17:30 *excluding holidays)
EMAIL:sales@icyokohama.com

If you would like to tour or discuss our banquet hall, please contact us in advance to schedule your visit.

There are no changing rooms available.

This is only possible if the reservation person contacts the hotel in advance. In that case, please let us know the following in advance.
*Name of accompanying person arriving first
*Who will handle the payment?

Early check-in is available at the following rates.
・Check-in between 12:00 and 15:00: 50% additional reservation amount
・Check-in before 12:00: 1 night extra (100%)
*We may not be able to accommodate you depending on room availability. Please contact us in advance.

If you will be arriving more than 1 hour later than your scheduled arrival time on the day of your stay, please contact the hotel. Also, if you plan to arrive after midnight, please contact us in advance.
If we do not hear from you, your order may be cancelled.

If you are a foreign national coming from overseas, please bring your passport.
We will record your passport number and entry/departure date on your accommodation card.

Check-in is basically from 15:00.
This may vary depending on the accommodation plan, so please check the plan details or reservation confirmation (email).

Check-out is until 12:00.
Please contact us for more information as it may vary depending on the accommodation plan.

The front desk is staffed 24 hours a day, so you can check out early in the morning or late at night.
If the number of nights stayed or the number of rooms is reduced, the cancellation policy will be applied to the area subject to reduction, and a cancellation fee will be charged. Please contact us for details.

Late check-out is available at the following rates.
・Check-out between 12:00 and 14:00: 30% additional charge on reservation amount
・Check-out between 14:00 and 16:00: 50% additional charge of reservation amount
・Check-out after 16:00: 1 night extra (100%)
*We may not be able to accommodate you depending on room availability. Please contact us in advance.

[Express checkout]
By completing payment procedures with a credit card at the front desk in advance, you can check out smoothly by simply returning the card key to the front desk upon departure.

[Quick checkout]
This system allows you to pay for your usage once on the day of your departure, at a time when it is less crowded, and use your room until the designated time.

Rental items for children (reservation required, free of charge) are as follows. As the number is limited, we may not be able to provide it. note that.
TEL: 045-307-1111 (9:00-19:00)
Crib, baby chair, bedwetting mat, humidifier, air purifier
*Crib size: Width 75cm x Length 125cm x Height 80cm (for children 0 to 12 months old)

We can heat baby food for you, please contact room service.

We do not have baby food available at our hotel, but we can warm up the baby food you bring.
Please feel free to ask the staff when using the restaurant.

Unfortunately, we do not sell baby products at the hotel.

Rental items for children (reservation required, free of charge) are as follows. As the number is limited, we may not be able to provide it. note that.
TEL: 045-307-1111 (9:00-19:00)
Crib, bed guard, baby chair, bedwetting mat, humidifier, air purifier
*Crib size: Width 75cm x Length 125cm x Height 80cm (for children 0 to 12 months old)

Rental items for children (reservation required, free of charge) are as follows. As the number is limited, we may not be able to provide it. note that.
TEL: 045-307-1111 (9:00-19:00)
Crib, baby chair, bedwetting mat, humidifier, air purifier
*Crib size: Width 75cm x Length 125cm x Height 80cm (for children 0 to 12 months old)

Although it is not a special disinfection, please rest assured that we provide a disinfection service using boiling water at the restaurant and room service.

There is no children’s room.

■Restaurant & Bar “Larboard”
You can use it with your children, including babies.
レストラン&バー「Larboard」にはお子様用のメニューがございます。
Please see the website for the restaurant menu.
https://www.icyokohama-pier8.com/restaurant/
Please contact the restaurant for further details.

■Sushi restaurant “Katabami”
Children are welcome from the age of 10.

■Club InterContinental Lounge (Club Lounge)
Children are welcome to join us from 7:00 to 17:00.
Children under 12 years old are not allowed after 5pm.

Please contact the front desk so we can provide you with the contact information for the Yokohama City Medical Information Center and refer you to the hospital.

There are no childcare facilities.

Our hotel allows children, including babies, to stay with us.
There is no child rate, but children up to elementary school age are free of charge if they stay in the same bed.
If you use a bed (bedding), you will be charged the extra bed fee or the adult rate of the accommodation plan.
Please note that meals and amenities are not included. If you would like meals or amenities, please let the staff know. (Some charges apply)

Rental items for children (reservation required, free of charge) are as follows. As the number is limited, we may not be able to provide it. note that.
TEL: 045-307-1111 (9:00-19:00)
Crib, baby chair, bedwetting mat, humidifier, air purifier
*Crib size: Width 75cm x Length 125cm x Height 80cm (for children 0 to 12 months old)

We offer free rental of B-type strollers (for ages 7 months to 2 years). It is also possible to use strollers outside the building.

As the number is limited, please make a reservation in advance at the front desk.
*There is no limit to the number of days you can borrow. If a stroller is available, you can use it throughout your stay.

There is an elevator in the building.

Ice will be delivered via room service, so please contact us.

Laptop computers are available for rent.
Price: 1,100 yen for 4 hours

Additionally, free internet is available in all rooms. For information on how to connect to Wi-Fi, please check the guidebook in your room or ask our staff.

Laundry, dry cleaning, and pressing services are available.
Please fill out the in-room “Laundry/Dry Cleaning/Press Service” slip and contact the Guest Service Center from the in-room telephone. A room attendant will come to take care of your luggage. Once finished, we will deliver it to your room.
・Regular service
Delivered by 9:00 a.m.: Finished by 18:00 on the same day
Delivered after 9:00 a.m.: Finished by 18:00 the next day

・Express service:
Delivered between 9:00 and 16:00: Finished by noon the next day
*A 100% premium charge (double the amount) of regular service will be charged.

We do not have a microwave available.

There are no vending machines installed.

There is a diaper changing space in the barrier-free restroom on the 2nd floor.
We also have a separate nursing room available.

Larboard restaurant and bar offers a cafe menu and afternoon tea.
Please check here for details such as the menu.
https://www.icyokohama-pier8.com/restaurant/larboard/

Coffee and tea are available in the room.
Larboard restaurant and bar offers a cafe menu and afternoon tea.
Please check here for details such as the menu.
https://www.icyokohama-pier8.com/restaurant/larboard/

The gym and rooftop facilities are available for use from the time you check in until the time you check out.
Please use the on-site restaurant and lobby.

We do not have a flower shop on site, but if you wish, we can refer you to our partner MUSA JAPAN.
Please contact us directly for inquiries regarding bouquets and flower arrangements for your stay or restaurant use.
MUSA JAPAN direct: 045-221-1208 (10:00-18:00)

[Nearby flower shop]
There is a florist “Daiichi Gardening” on the 2nd floor of Yokohama Grand Intercontinental Hotel.
Business hours 11:00-18:00 (closed on Tuesdays)

SPA is currently closed for business.
We apologize for any inconvenience this may cause and appreciate your understanding.

There is no game center within the building.

There are shops unique to Yokohama in the adjacent commercial facility “Yokohama Hammerhead”. You can purchase products recommended as souvenirs, such as famous Yokohama sweets.
https://www.hammerhead.co.jp/

There is a smoking area in the lobby on the second floor of the building. Please use that area if you wish to smoke.
Please note that our hotel considers “heated tobacco” and “electronic cigarettes” to be the same as “cigarettes” and prohibits their use outside of smoking areas. We also ask for your understanding as this may cause misunderstandings to other customers.

There are no plans for year-end parties or New Year’s parties.

Please check here for details of the accommodation plan.
https://www.icyokohama-pier8.com/plan/

To confirm, change, or cancel your reservation on the hotel website, please use this URL.
https://www.ihg.com/hotels/jp/ja/stay-mgmt/ManageYourStay

Changes may not be possible depending on the accommodation plan you reserved. Please contact accommodation reservations for details.

*If the number of reserved days or the number of rooms is reduced, the cancellation policy will be applied to the area subject to reduction, and a cancellation fee will be charged.
*If there is a specific date specified by the hotel or a separate setting for your accommodation plan, that will take priority.
*If you made a reservation through a travel agency or internet reservation site, please contact the reservation agency.

There is no ATM in the building.
Near the hotel, there is an ATM inside the 7-Eleven Yokohama Hammerhead store (open 24 hours) on the 1st floor of Yokohama Hammerhead.

The best time to see autumn leaves in Yokohama is usually from mid-November to early December.

In case of an emergency, arrangements for hospital etc. can be made at the front desk. Please contact us if you have any questions.

There is no convenience store on site.
There is a 7-Eleven Yokohama Hammerhead store [open 24 hours] on the 1st floor of Yokohama Hammerhead (same building as the hotel).

There is a seaside promenade around the hotel, and Sankeien Garden is within a 15-minute taxi ride.

There is one EV charging station installed in the hotel parking lot. Guests staying overnight can use it free of charge. Please inform the hotel staff at the time of use.
Charging type: 200V (with cable)
Available hours: Available 24 hours
Usage fee: Available to hotel guests and free of charge.

近くにエネオス（車で5分）がございます。

There are no places to climb nearby.

There are pharmacies around the hotel. Please ask the staff.

drug store
Cremo Yokohama World Porters store

There is a post office near the hotel. Please ask the staff.

The cherry blossom season in Yokohama City is usually from the end of March to the beginning of April.

There is a sea nearby.
*Swimming and fishing prohibited

There are many commercial facilities within walking distance.
[Yokohama Hammerhead]
0 minute walk from the hotel
[World Porters]
5 minutes walk from the hotel
[MARINE & WALK YOKOHAMA]
1 minute walk from the hotel
[Yokohama Red Brick Warehouse]
5 minutes walk from the hotel

There are no shops inside the building, but the adjacent commercial facility “Yokohama Hammerhead” has shops unique to Yokohama.

We will issue you with a proof of accommodation. Please inquire at the front desk.

Available for sale on the room service menu.
You can also purchase additional alcohol from the refrigerator.

You can also purchase at the 7-Eleven Yokohama Hammerhead store (open 24 hours) on the 1st floor of Yokohama Hammerhead (same building as the hotel).

You can take the slippers in the room and the toothbrush in the bathroom with you.

Wheelchairs for use within the facility are also available for loan free of charge. As the number is limited, we would appreciate it if you let us know in advance. It can only be used inside the building.
A wheelchair accessible toilet is located on the second floor.

When sightseeing, we recommend using the sightseeing spot tour bus “Akaikutsu”. Starting from Sakuragicho Station, this route bus allows you to enjoy the two sides of “Good Old Yokohama”, which is represented by modern architecture and ports since the Meiji period, and “New Yokohama”, which is centered around the Minato Mirai area, which is decorated with modern urban design.
Fares: Adults 220 yen/Children 110 yen
Click here for detailed information such as flight routes and operating hours.
https://www.welcome.city.yokohama.jp/transit/akaikutsu/

We have 2 rooms (46 m²/1 bed Classic Accessible Room) that are wheelchair accessible. To ensure that even people with physical disabilities can use the facility with peace of mind, we have created a wide open space and designed the washbasin, bathtub, etc. for ease of use.
Reservations can be made on the hotel website or by phone.
https://www.intercontinental.com/redirect?path=hd&brandCode=IC&regionCode=490&localeCode=ja&dp=true&_PMID=99502222&hotelCode=TYOYH
TEL: 045-307-1111 (Reception for accommodation reservations 9:00-19:00)

The room specifications are as follows.
・Bed: 1 double bed (width 180cm x length 200cm)
・Guest room door width: 90cm
・Indoor temperature control switch: 122cm from the floor
・Light switch: 129cm from the floor
・Bathroom door: 89cm wide, sliding type
・Handrails: Installed around the bathtub wall and toilet seat.
– There are emergency staff call buttons on the walls of the bathtub and toilet seat.

・Wheelchair parking space
There is a dedicated space for wheelchair users in a nearby parking lot. If you wish to use this service, please contact the bell staff. A staff member will guide you.
*Advance reservations are not accepted.

・The in-house restaurant is wheelchair accessible.
・A wheelchair-accessible restroom is located on the second floor.
・Wheelchairs for use within the facility are available for rent. Please make a reservation in advance as the number is limited.
・Assistance dogs (guide dogs, service dogs, hearing dogs) are allowed in the hotel.
(Please refrain from bringing pets other than assistance dogs.)

There is a barrier-free toilet on the second floor.

We will store the luggage of hotel guests at the front desk, so please feel free to ask.

ANA Diamond Service’s “IHG/ANA/Hotels Group Accommodation and Meal Coupon” can be used at restaurant & bar “Larboard”, sushi restaurant “Katabami”, and for lodging.

You can use the on-site restaurant even if you are not staying at the hotel.

Please take your room key with you when you go out.
You will need it to enter the guest room area and gym.
The main entrance is locked between 22:00 and 9:00. The entrance will open with your room key.

The tsunami advisory has been lifted.
The hotel is open as usual.

Bottled mineral water is provided free of charge in your room.
You can also drink the tap water in your room.

For emergency arrangements such as hospitals, please contact the hotel front desk.

When entering the room, please check the location of the emergency stairs and the evacuation route map in the guest room.
If the hotel advises you to evacuate, please use the emergency stairs and follow the staff’s instructions.

The Club InterContinental Lounge is located on the 5th floor.
Available only to guests with club lounge access.
You can use it as many times as you like from the time you check in until the time you check out.
Business hours: 7:00-21:00 (last order 20:30)

“Club InterContinental” is the name of a special service provided by InterContinental Hotels & Resorts. We offer benefits such as a private reception, club lounge, and food presentations such as breakfast and cocktail hours.
There is no need for membership to use the service. Simply book one of our participating rooms or accommodation packages and enjoy a sophisticated stay.

Applies to rooms with the words Club Lounge Access, Club Access, or Club in the room name.
・Classic Yokohama Harbor View Club Access
・Classic Minato Mirai View Club Access
・Junior Suite Club Access
・Suite Club Access

Applies to rooms with the words Club Lounge Access, Club Access, or Club in the room name.
・Classic Yokohama Harbor View Club Access
・Classic Minato Mirai View Club Access
・Junior Suite Club Access
・Suite Club Access

Fireworks are prohibited around the hotel.

We have staff who can respond in English and Japanese.

InterContinental Yokohama Pier8
231-0001
2-14-1 Shinminato, Naka-ku, Yokohama, Kanagawa Prefecture
TEL: 045-307-1111 (Reception for accommodation reservations 9:00-19:00)
FAX: 045-307-2211 (Representative)
EMAIL:pier8-info@icyokohama.com
TEL: 0120-056-658 (IHG/ANA/Hotels Reservation Center)

Please contact the front desk using the Guest Services button.

If you lose your room key, please notify the front desk as the key will need to be replaced.
Please be careful not to lose your key.

There are no discounts for booking multiple rooms.

The front desk is open 24 hours a day.

Sanitary products can be purchased at the 7-Eleven Yokohama Hammerhead store [open 24 hours] on the 1st floor of Yokohama Hammerhead (same building as the hotel).

We apologize for the inconvenience, but from the standpoint of public morals, crime prevention, and fire protection, we ask that anyone other than hotel guests refrain from entering or accessing the guest rooms and guest room floors.
Please meet in the lobby on the second floor.

To accumulate ANA Mileage Club Gourmet Miles or IHG One Rewards Gourmet Points, you must join the hotel’s membership program “IHG One Rewards” (no joining fee).
When signing up, please specify ANA Mileage Club as the destination for mileage accrual.
At our hotel, you can earn ANA Mileage Club Gourmet Miles or IHG OneRewards Gourmet Points by using the restaurant & bar “Larboard” and the sushi restaurant “Katabami.”
Please present the card you need to earn at checkout. Retroactive registration is not possible. Thank you for your understanding.

Uses made before membership or reservations made via external reservation sites are not eligible for accrual.

◆About IHG OneRewards Gourmet Points
https://www.ihg.com/content/jp/ja/japan/restaurants-and-bars
◆ANA Mileage Club Gourmet Miles homepage
https://www.grm.ana.co.jp/

To apply for retroactive mileage registration, please contact the following.
IHG OneRewards Service Center
TEL: 03-5767-9325 (Mon-Fri, 9:00-18:00)
https://www.ihg.com/onerewards/content/jp/ja/home

If you pay directly at the hotel (cash or credit card), we will issue a detailed or handwritten receipt. Please inform the front desk staff of your request regarding the address at check-in.
If payment is not made directly at the hotel (online card payment, travel agency coupon/voucher, etc.), the hotel will not be able to issue a receipt. Receipts will be issued by the accommodation reservation site or travel agency where you made the payment, so please request them directly from the accommodation reservation site or travel agency.

You can stay with a guide dog, hearing dog, or service dog. Please let us know when making your reservation to ensure room availability.

Please only wear nightwear and bathrobes in your room; please refrain from wearing nightwear, bathrobes, and slippers when going out.

If you have forgotten something, please call us and tell the person in charge.
If you contact us, we will look for it for you. If we find it, we will send it to you by cash on delivery.
TEL: 045-307-1111 (main)
Please note that lost items will be stored for 3 months including the date of discovery.

Stamps are sold at the front desk on the 2nd floor.
Please pay in cash.

You can stay alone.

With the exception of assistance dogs, pets are not allowed inside the facility.

Our hotel has front desk staff on duty 24 hours a day, so there is no curfew.

Please contact us for reservations for groups of 10 or more.

From Friday, June 19, 2026, at check-in according to IHG regulations.Accommodation representative must be 18 years or olderis required.
If you are staying with more than one person, there must be at least one person in the group who is 18 years or older.

Please note that if the staff deems age verification necessary at check-in, you may be asked to present age verification documents.[Examples of identification documents that can be presented]・Passport
・Driver’s license
・My number card
・Student ID card (with date of birth written on it)
・Other official ID that can confirm your date of birth

To ensure a smooth process, please bring proof of age with you when you visit.

We accept the following credit cards.
VISA, Mastercard, JCB, Diners Club, American Express, UnionPay card

We only accept payment in one lump sum. Debit cards are not accepted.

As a deposit, we will ask you to register your credit card upon arrival, or we will hold a cash deposit equivalent to 100% of the reservation amount.

The only facilities that accept code payments are the restaurant and bar “Larboard” and the sushi restaurant “Katabami.”
The following code payments are available.
PayPay, LINEPay, d Payment, auPAY, J-coinPay, Alipay, WeChatPay, Rakuten Pay, SmartCode
Please note that we are only able to make payments and cannot charge your card.

Electronic money cannot be used for on-site facilities and services other than those listed above, such as lodging, room service, spa, and banquets.

The following gift certificates can be used at the hotel, restaurant & bar “Larboard”, and sushi restaurant “Katabami”.
Please note that change will not be given. Please pay the remaining amount by cash or credit card.
・Gift cards issued by credit card companies: UC, JCB, Diners, American Express
・Coupon issued by ANA Diamond Service: “IHG・ANA・Hotels Group Accommodation and Meal Coupon”

Accommodation gift certificates and restaurant gift certificates are not sold within the hotel premises, but are sold at the shop in the nearby sister hotel Yokohama Grand InterContinental Hotel.

The displayed prices, such as accommodation charges, basically include all service charges and taxes.

Basically, the displayed price includes all service charges and taxes.

The only facilities that accept code payments are the restaurant and bar “Larboard” and the sushi restaurant “Katabami.”
It cannot be used for accommodation, banquets, room service, or other in-house facilities or services other than those listed above.
The following code payments are available.
PayPay, LINEPay, d Payment, auPAY, J-coinPay, Alipay, WeChat Pay, Rakuten Pay, SmartCode

You can pay for your stay by cash or credit card. Debit cards and electronic money cannot be used.
The cards that can be used are as follows.
VISA, Mastercard, JCB, Diners Club, American Express, UnionPay card

[If paying by credit card]
Only your credit card information will be taken at check-in, and the accommodation fee and in-house usage (charged to your room) will be settled at check-out.
[If paying in cash]
Please settle the reservation amount at check-in. Please pay for the amount used in the hotel (attached to your room) at the time of check-out.

[About advance payment]
Advance payment is also possible upon request. We accept advance payment using the following methods.
・Payment by bank transfer
・Payment by visiting the facility
・Send an email link and pay by credit card

If you would like to pay in advance, please contact our accommodation reservation staff so we can confirm the payment range, payment date, etc.
TEL: 045-307-1111

In the case of bank transfer, please note that the transfer fee is to be borne by the customer.

We do not accept payment after the fact. We accept advance payments as follows.
If you would like to make an advance payment, please contact the “Accommodation Reservations” representative by phone in advance so that we can confirm the payment method and payment date.
TEL: 045-307-1111 (main)
Reception: 9:00-19:00

1. Bank transfer (Please transfer to the designated account by the day before your stay.)
2. Please visit the museum in advance and pay by cash or credit card (please let us know your planned visit date).
3. Email link payment by credit card (A payment URL will be sent to the specified email address, and the customer will be able to make the credit card payment online.)

You can use UnionPay card.
In addition, you can use the following credit cards.
VISA, Mastercard, JCB, Diners Club, American Express

We only accept payment in one lump sum. Debit cards are not accepted.

Subject to availability. Please contact accommodation reservations if you have any requests.
TEL: 045-307-1111 (9:00-19:00)

You can check your reservation details here.
https://www.ihg.com/hotels/jp/ja/stay-mgmt/ManageYourStay

We also accept reservations by fax. After receiving the fax, the hotel will contact you back to confirm your reservation.

It depends on the plan, but if there are vacancies, we can accept reservations on the same day.
If you have any questions, please contact us by phone.
TEL: 045-307-1111 (Reception for accommodation reservations 9:00-19:00)

Contact information is as follows.
TEL: 045-307-1111 (Reception for accommodation reservations 9:00-19:00)
FAX: 045-307-2211 (Representative)
EMAIL:pier8-info@icyokohama.com
TEL: 0120-056-658 (IHG/ANA/Hotels Reservation Center)

Reservations for plans offered on the official website can also be made by phone, except for those that require reservations on the official website.
TEL: 045-307-1111 (Reception for accommodation reservations 9:00-19:00)
TEL: 0120-056-658 (IHG/ANA/Hotels Reservation Center)

To confirm, change, or cancel accommodation reservations made through the hotel website, please use the URL below.
https://www.ihg.com/hotels/jp/ja/stay-mgmt/ManageYourStay

If you made a reservation by phone or directly at the hotel front desk, please contact the hotel.
TEL: 045-307-1111

If you made a reservation through a travel agency or accommodation reservation site, please contact the reservation agency.

Please notify us of your cancellation by 18:00 the day before your stay.
After that, the following cancellation fee will be charged.
・After 18:00 the previous day: 100% of the accommodation fee
・On the day: 100% of the accommodation fee
・No-show: 100% of accommodation fee
*Cancellation policy may vary depending on the accommodation plan. If there is a separate statement in the accommodation plan, that will take precedence.
*If the number of reserved days or the number of rooms is reduced, the cancellation policy will be applied to the area subject to reduction, and a cancellation fee will be charged.
*If there is a specific date specified by the hotel or a separate setting for your accommodation plan, that will take priority.
*If you make a reservation through a travel agency, etc., the cancellation policy of each agency will apply.

On the day of your stay, we will consult with you if there is a warning, curfew, or evacuation recommendation issued by a reliable organization or government.

Requests for room floor and view will be accepted depending on availability, but requests for room numbers will not be accepted.
Please contact accommodation reservations if you have any requests.
TEL: 045-307-1111 (9:00-19:00)

If you do not receive a reservation confirmation email, please contact us by phone.
TEL: 045-307-1111 (Reception for accommodation reservations 9:00-19:00)
TEL: 0120-056-658 (IHG/ANA/Hotels Reservation Center)

Please call us to inquire about room availability.
TEL: 045-307-1111 (Reception for accommodation reservations 9:00-19:00)
TEL: 0120-056-658 (IHG/ANA/Hotels Reservation Center)

The number of rooms that can be reserved at one time varies depending on the plan and availability.

There is no waiting list for cancellations. However, we will inform you about room availability at any time, so please contact our accommodation reservation staff.

We accept additional dishes.

If the number of reserved days or rooms is reduced, the cancellation policy will be applied to the area subject to reduction, and a cancellation fee will be charged.
Please notify us of your cancellation by 18:00 the day before your stay.
After that, the following cancellation fee will be charged.
・After 18:00 the previous day: 100% of the accommodation fee
・On the day: 100% of the accommodation fee
・No-show: 100% of accommodation fee
*If there is a specific date specified by the hotel or a separate setting for your accommodation plan, that will take priority.
*If you make a reservation through a travel agency, etc., the cancellation policy of each agency will apply.

Please use this URL to confirm, change, or cancel accommodation reservations made through the hotel website.
https://www.ihg.com/hotels/jp/ja/stay-mgmt/ManageYourStay

Reservations can be made by phone from one year in advance of your stay date.
However, there are exceptions for fireworks festival days and the year-end and New Year holidays.
TEL: 045-307-1111 (Reception for accommodation reservations 9:00-19:00)
TEL: 0120-056-658 (IHG/ANA/Hotels Reservation Center)

Internet reservations are accepted from approximately 11 months in advance of your stay.
https://www.intercontinental.com/redirect?path=rates&brandCode=IC&regionCode=490&localeCode=ja&dp=true&_PMID=99502222&hotelCode=TYOYH&numberOfRooms=1&numberOfAdults=2

We are working hard to ensure that customers with food allergies can enjoy their meals safely and securely.
In order to ensure that the food we serve does not contain allergens, we obtain raw material information from manufacturers and other sources regarding ingredients and work hard to ensure that the food we serve does not contain allergens.
However, since the food is prepared in the same kitchen as the general menu, there is a possibility that trace amounts of allergens may be mixed in during the cooking process. We also use the same cleaning utensils and tableware as the regular menu.
Please note that due to the above reasons, the dishes we provide will not be completely allergy-friendly, and if your allergic symptoms are severe, we may have no choice but to refuse your meal for the sake of your safety.
When placing an order, please understand the above information before making your final decision.

There is no all-you-can-drink plan.

We have a restaurant and bar “Larboard”.
https://www.icyokohama-pier8.com/restaurant/larboard/
Please contact restaurant reservations for details.
TEL: 045-307-2228

Guests who book a room with Club Lounge access have access to the Club InterContinental Lounge.
https://www.icyokohama-pier8.com/club/

Both the restaurant and bar “Larboard” and the sushi restaurant “Katabami” are wheelchair accessible.

Room service is available 24 hours a day during your stay.

Breakfast cannot be changed.

Regarding breakfast, please see below.
Breakfast is available only to staying guests.
Prices include tax and service charge.
◆Restaurant & Bar “Larboard” (2nd floor)
・Time: 7:00-10:30 (L.O.)
・Western food: 5,000 yen for adults, 2,500 yen for children (6-12 years old)

◆Room service “In-room dining”
・Time: 7:00-11:00 (L.O.)
・Continental breakfast: 4,000 yen
・American breakfast: 5,500 yen
・Japanese breakfast: 5,500 yen
・Pianic: 5,500 yen (Please make a reservation by 22:00 the day before your use.)
https://www.icyokohama-pier8.com/topics/piernic2023/

◆For guests staying in rooms and suites with Club Lounge access, breakfast will be served at the Club InterContinental Lounge.
・Time: 7:00-11:00 (L.O.)
・Half buffet

Available at restaurant & bar “Larboard” and sushi restaurant “Katabami”. Please let the hotel know in advance that you will be bringing your own items. A delivery fee of 5,000 yen (tax included) will be charged per bottle.
The hotel always has about 70 types of wine on hand, so if you have a particular wine you’d like, please feel free to ask the sommelier or restaurant staff.

There are no restaurants that serve buffet style meals.

To change or cancel your restaurant reservation, please contact restaurant reservations by phone.
TEL: 045-307-2228

If you made a reservation through the hotel website, you can change or cancel the reservation from the reservation notification email you received at the time of reservation.

Sushi restaurant “Katabami” is available for guests aged 10 and above.
There are no age restrictions for using the restaurant and bar “Larboard”.

Dinner varies depending on the plan.
Click here to check the meal options at each restaurant.
https://www.icyokohama-pier8.com/restaurant/

We ask that you wear smart casual clothing in the hotel’s public spaces.
Please refrain from wearing extremely revealing clothing, loungewear, shorts, flip-flops, etc.

Drinks are not included in the meal.
Please order from the drink menu.

Children’s chairs are available at the Larboard restaurant and bar (2nd floor). Please feel free to let our staff know.
As the number is limited, we may not be able to provide it. Thank you for your understanding.

There are many restaurants nearby. Please ask the staff.

There are two stores within the building.
It can also be used by non-guests.
▶ All seats are non-smoking all day.
▶We ask that you wear smart casual clothes. Please refrain from wearing extremely revealing clothing, loungewear, shorts, flip-flops, etc.

Restaurant & Bar “Larboard”
*Business hours*
Breakfast: 7:00-10:30 (L.O.) *Hotel guests only
Lunch: 12:00 – 14:30 (L.O.)
Tea time: 12:00 – 17:30 *Afternoon tea is served from 13:30
Dinner: 17:30 – 21:00 (L.O.)
Terrace business: 12:00 – 21:00 (L.O.)
*Please refrain from bringing pets with you.

Sushi restaurant “Katabami”
*Business hours*
Lunch: 11:30-14:30 (L.O.)
Dinner: 17:30-21:00 (L.O.)
*Children from 10 years old can use this service.

Although reservations are not required for the restaurant and bar “Larboard,” we recommend making reservations in advance.
Sushi restaurant “Katabami” generally requires reservations in advance, but reservations may be made on the day if there are seats available.
Reservations for all restaurants are accepted from 3 months in advance of the date of use.
https://www.icyokohama-pier8.com/restaurant/

Please see below for the latest restaurant information.Restaurant & Bar “Larboard”Sushi restaurant “Katabami”

Even if you book a plan that does not include a meal, you can still use the restaurant on the day of your reservation.
However, as seats are limited, we recommend making reservations in advance.

Even if you book a plan that does not include dinner, you can still enjoy dinner if there are seats available at the restaurant.

We have plans that include meals and overnight plans. Please make a reservation according to your schedule.
https://www.icyokohama-pier8.com/plan/

◆Restaurant & Bar “Larboard” (2nd floor)
Breakfast: 7:00-10:30 (L.O.)
Lunch/Dinner: 12:00-21:00 (L.O.)

◆Sushi restaurant “Katabami”
Lunch: 12:00 – 14:30 (L.O. 14:00) *Course L.O. 13:30
Dinner: 17:00 – 21:30 (L.O. 21:00) *Course L.O. 20:00
◆Room service “In-room dining”
Breakfast: 7:00-11:00 (L.O.)
Lunch/Dinner: 11:00-7:00 the next morning

◆Club InterContinental Lounge
Operating hours: 7:00-21:00 (20:30 L.O.)
Children are not allowed to use the facility after 17:30.

Only the sushi restaurant “Katabami” can be reserved for private use.
Please contact restaurant reservations for details.
TEL: 045-307-2228

We have private rooms (1 room, up to 6 people) available at the restaurant and bar “Larboard”.
Please contact restaurant reservations for details.
TEL: 045-307-2228

All restaurants and bars are non-smoking. If you wish to smoke, please use the smoking area in the lobby on the 2nd floor.

The restaurant and bar “Larboard” and the sushi restaurant “Katabami” are open until 9:30 p.m.
For late meals, please use room service.
https://www.icyokohama-pier8.com/restaurant/roomservice/

24-hour room service is available. Depending on the time of your stay, we offer a wide variety of menus including breakfast, snacks, main dishes, desserts, and drinks. Please check here for details.
https://www.icyokohama-pier8.com/restaurant/roomservice/

There are water glasses, champagne glasses, wine glasses, and tea cups in the room.
If you require chopsticks or other tableware, please contact the front desk as we can lend them to you.

From Saturday, November 1, 2025, if you only rent equipment such as glasses and cutlery without ordering food or drinks, you will be charged 500 yen (tax and service charge included) for each delivery.
IHG One Rewards members can borrow it for free as a member benefit.
This benefit also applies if you join on the day of your stay.

During lunch and dinner hours, the restaurant is open to non-guests as well.

Our hotel strives to be “Muslim friendly” (an attempt to understand the needs of Muslims and provide appropriate services to the extent possible).
Our “Muslim Friendly” menu does not contain pork, pork by-products, or foods containing alcohol. In addition, we use Halal certified beef, chicken, and mutton. We use only seasonings and frying oil that have obtained Halal certification, and whose ingredients have been confirmed by hotel staff.
General menus are also prepared in the kitchen, and cooking utensils, cleaning utensils, etc. are not exclusively for Muslims. We use the same tableware as the regular menu, but we also provide disposable tableware, glasses, forks, knives, and disposable chopsticks for those who request them.
Please note that our hotel has not received Halal certification from a third-party organization.
When using this service, please understand the above information before making your final decision.

Air purifiers are available for rent.
If you have a request, please make a reservation.
TEL: 045-307-1111 (9:00-19:00)
*The number is limited. Thank you for your understanding

Individual air conditioning allows you to adjust the temperature to your preference.

[Amenity] All rooms
Towels/Bathrobe/Nightwear/Slippers/Epsom salt/Byredo amenities Shampoo/conditioner/body wash/hand soap/Bathtub/Morning newspaper (advance request required)/Toothbrush & toothpaste/Shaving set/Shower cap/Cotton/Cotton swabs/Comb/Brush/Tea/Tea/Coffee

Cosmetics are not provided in the guest room, but a basic cosmetics set is available. Please call from your room or ask at the front desk.

Some rooms have a balcony. Please check here for details.
https://www.icyokohama-pier8.com/stay/

*Please refrain from smoking on the balcony. If you smoke, please use the “smoking room” on the × floor.
*Please refrain from drying your laundry on the balcony railing due to the hotel’s scenic views.

All rooms have separate baths and toilets.
Also, the bathtub and shower are separate.
The following rooms have shower booths.
・Junior suite
・Corner suite
・Signature suite
https://www.icyokohama-pier8.com/stay/

Rooms with two sinks are Junior Suites, Corner Suites, and Signature Suites.

Since the bedding is a bed, there is no futon laying service.

Bedding sizes vary depending on the room.
・Double bed size: width 180cm x length 200cm
・Twin bed size: width 120cm x length 200cm
・Extra bed size: width 100cm x length 200cm

Please check here for details.
https://www.icyokohama-pier8.com/stay/

The capacity varies depending on the room. Please check the details of each room here.
https://www.icyokohama-pier8.com/stay/

If you wish to change your room during your stay, please contact the front desk. Please contact us first as it depends on availability. Depending on the case, a fee may be charged.

Cleaning during your stay will begin from 10:00. We will do the cleaning while you are out, so as not to disturb you, but if you have a preferred time, you can specify it on the guest room TV. If cleaning is not required, please contact us and we will take care of it.

There are no connecting rooms.

We have a takeout menu.
Please check here for details of each store.
https://www.icyokohama-pier8.com/restaurant/

For food safety and hygiene reasons, we do not allow guests to take home unfinished dinner or breakfast.

All rooms are auto-locked and card-operated. The door automatically locks when you go out. When you go out, please be sure to bring your card key with you.

We lend out Blu-ray players for playback free of charge.
If you have a request, please make a reservation.
TEL: 045-307-1111 (9:00-19:00)
*The number is limited. Thank you for your understanding

There is an electric kettle in each room.

Room facilities (all rooms)
Refrigerator/minibar/bathtub/shower/hair dryer/LCD TV/satellite broadcasting/electric kettle/warm water bidet toilet seat/telephone/espresso machine/safety box/health meter/wireless internet/universal plug/iron/ironing board/HDMI terminal/USB terminal//clock (alarm)/independent air conditioning/heating

Towels and amenities are provided in each room, but if you need additional items, please contact the front desk.

It is possible to add an extra bed to twin-type rooms.
Price: 15,000 yen/night (tax and service charge included)

We apologize for the inconvenience, but we do not accept deliveries from outside restaurants.

Each room has a refrigerator with a minibar.

There is a hair dryer in each room.

Humidifiers are available for rent.
If you have a request, please make a reservation.
TEL: 045-307-1111 (9:00-19:00)
*The number is limited. Thank you for your understanding

Wi-Fi is available free of charge throughout the building.
ID: Room number
Password: Last name (enter reserved name in Roman letters)

Each room has an iron and ironing board.

Room keys will be provided for each adult guest staying in each room.

We use a card key, so please carry it with you when you go out. The entrance will be locked from 22:00 to 9:00 and a card key will be required to enter.
Please return it to the front desk when checking out.

All twin beds at our hotel are Hollywood twins (the beds are attached to each other)

You can make outside calls and international calls from the phone in your room (charges apply).
If you are using an outside line, press 0 for local or long distance calls, then press the number of the other party.
If you are making an international call, press 5+the country code of the other party+the area code of the other country (excluding the first “0”)+the other party’s phone number.

There are no rooms with open-air baths.

For consecutive nights, supplies will be replenished, towels and pajamas replaced, and trash will be collected every day during your stay.
If you do not need it, please let us know.
Even if it is not necessary, we will clean the room once every 3 days.

We have various types of rooms available.
Please check here for details.
https://www.icyokohama-pier8.com/stay/

We have two rooms (suite rooms).
Please check here for details.
https://www.icyokohama-pier8.com/stay/

All guest rooms are non-smoking. If you wish to smoke, please use the smoking area in the lobby on the 2nd floor.
If smoking or cigarette butts are found in the guest room, a guest room cleaning fee and guest room damage compensation fee will be charged.
Thank you for your understanding.
Heated cigarettes (IQOS, Ploomtech, Glow, etc.) may only be used in designated smoking areas.

There is a safe in each room.

The tap water in the room is drinkable. We also provide drinking water bottles in your room.

All rooms are equipped with a toilet with a warm water flushing toilet seat.

There are a total of 173 rooms. There are two barrier-free rooms.

Trouser presses can be borrowed free of charge from the room attendant.

At our facility, you can watch all movie channels and CS broadcasts for free.
We also have DVDs available for loan. (Types and numbers are limited)

Equipped with an Android TV with satellite TV.
HDMI terminal connection is also possible. HDMI terminals are available in the guest rooms.
The programs that can be viewed are as follows.
NHK Television, NHK Educational, Nippon Television, TV Asahi, TBS Television, TV Tokyo, Fuji Television, NHKBS1, CNNjBBC, CCTV, KBS, FOX, Discovery, National Geographic, MTV, History Channel, JSports4, Disney Channel/Movies (VOD)/App YouTube

You can connect HDMI to your TV. A connection cable is provided in your room.

There are four types of views from the guest rooms: “Yokohama Harbor View” towards Bashamichi Station, Bay Bridge and Yamashita Park, “Minato Mirai View” towards Minato Mirai City including the Ferris Wheel, and “Junior Suite” facing the courtyard.

Our hotel is located on the pier of Yokohama Port called Shinko Pier, and is surrounded by the sea on three sides. “Minato Mirai View” and “Yokohama Harbor View” are rooms facing the ocean.

Bedwetting mats are available for rent.
If you have a request, please make a reservation.
TEL: 045-307-1111 (9:00-19:00)
*The number is limited. Thank you for your understanding

All guest room windows open.

Bathrobes and nightwear (one size fits all) are available. If you would like a larger size, please ask at the front desk.
*The number is limited. Thank you for your understanding
*Can only be used in the guest room during your stay. Please refrain from taking it home.
Only slippers and toothbrushes are provided for children.

There are no high chairs.

There are no bicycles available for rent.

Taxis can be arranged at the front desk on the 2nd floor.
Estimated price: Hotel ⇔ Haneda Airport: Approximately 10,000 yen

Rental cars can be arranged at the front desk on the 2nd floor.

We do not have colored yukata rentals.

Concierge service is available.

Payment in foreign currency is not possible, but
There is a foreign currency exchange machine on the second floor. Only currency exchange from foreign currencies to Japanese yen is possible. Currency exchange from Japanese yen to foreign currencies is not possible.
[Available foreign currencies (banknotes only)]
US dollar, euro, Chinese yuan, British pound, Canadian dollar, Korean won, Australian dollar, Taiwanese dollar, Hong Kong dollar, Singapore dollar, Thai baht, Malaysian ringgit, Philippine peso, Indonesian rupiah

The following services are available at the front desk.
【copy】
Up to 10 photos are free in both color and black and white
There is a fee for the 11th photo and beyond.
Color: 275 yen (1 piece)
Black and white: 55 yen (1 sheet)

[Fax transmission]
Domestic: 55 yen (1 piece)
Overseas: 165 yen (1 piece)
It is free for Royal Ambassador members and those staying in club rooms and suites.

We do not provide over-the-counter medicines as this violates the Pharmaceutical Affairs Law.
We apologize for the inconvenience, but please prepare these in advance before your trip, or purchase them at a hospital or pharmacy.
We have some minor supplies available, such as bandages and disinfectants.

Wake-up calls are available 24 hours a day at the front desk extension number 9.

We have a morning newspaper service. Please let us know in advance if you wish.

Although the hotel does not currently have any optional tours available, we are happy to guide you and introduce you to nearby tour companies, so please contact us and we will be happy to assist you.

We have the following types available free of charge:
MicroUSB TypeB(2.0)
USB Type C
Lightning

The following services are available at the front desk.
【copy】
Up to 10 photos are free in both color and black and white
There is a fee for the 11th photo and beyond.
Color: 275 yen per piece
Black and white: 55 yen per sheet

[Fax transmission]
Domestic: 55 yen per ticket
Overseas: 165 yen per ticket
It is free for Royal Ambassador members and those staying in club rooms and suites.

Please note that we do not lend out computers.

It is available for rent during your stay.
Please come to the front desk if you wish.

Use of the gym is limited to guests 16 years of age or older.

We have the following items available for rental.
【free】
Humidifier, air purifier, electric fan, blanket, ice pillow, thermometer, nail clippers, hair iron, pillow, trouser press, smartphone charger, Blu-ray, transformer, desk lamp, crib, baby chair, bedwetting mat

*Crib size: Width 75cm x Length 125cm x Height 80cm (for children 0 to 12 months old)
Please note that the number is limited and will be available on a first-come, first-served basis.

We offer cakes, champagne, wine, fruit, bouquets and flower arrangements. Please let us know at least 3 days before your stay. Orders will be accepted through accommodation reservations.
TEL: 045-307-1111 (9:00-19:00)
・Anniversary cake (shortcake and chocolate cake both 15cm): From 5,800 yen (tax and service charge included)
You can add a chocolate plate with your name or message engraved on it. (up to about 20 characters)
It can be served through room service or at the restaurant.
・Bouquets, flower arrangements: from 3,300 yen (tax included)
*The above services are not available during the Christmas period. note that.

For restaurant guests: You can include a chocolate plate with your dessert. This service is provided free of charge and can be requested on the same day.

The gym can be used from the time you check in until the time you check out.

There is a gym available for guests to use free of charge 24 hours a day.
Usage is limited to customers over the age of 16.
Please note that there are no changing rooms within the gym. Please change your clothes in your room before using the service.
We do not rent shoes. Towels and mineral water are available in the gym.